Category: Salesforce

Powering Smarter Field Service and Connected Vehicles with Salesforce Automotive Cloud

Today’s vehicles are smarter than ever—and customers expect their service experience to keep pace. Whether it’s a proactive maintenance alert or remote diagnostics for a breakdown, automotive brands must deliver intelligent, seamless field service across every customer touchpoint.   Salesforce Automotive Cloud, when combined with Field Service and IoT integrations, enables exactly that: connected vehicle […]

Bridging the Gap Between Dealers and OEMs with Salesforce Automotive Cloud

In the automotive ecosystem, Original Equipment Manufacturers (OEMs) and dealers often operate in silos—each with their own systems, workflows, and priorities. This disconnect can lead to inconsistent customer experiences, delayed communication, and missed sales opportunities.   Salesforce Automotive Cloud addresses this challenge by offering a unified platform that fosters real-time collaboration between OEMs, dealerships, and […]

Connecting the Automotive Journey: From Showroom to Service Bay with Salesforce Automotive Cloud

The modern automotive customer expects more than just a purchase—they expect a connected, personalized experience that continues long after they drive off the lot. Salesforce Automotive Cloud delivers just that by unifying every stage of the customer journey—from lead capture to service reminders—on a single platform.   In this post, we’ll explore how Salesforce Automotive […]

Driving Digital Transformation in the Auto Industry with Salesforce Automotive Cloud

The automotive industry is undergoing a massive shift—from product-centric to customer-centric business models. Modern customers expect connected, personalized, and seamless experiences across every touchpoint—from their first test drive to post-purchase services.   To meet this demand, Salesforce has introduced Automotive Cloud—a purpose-built CRM platform tailored for automotive OEMs, dealerships, fleet managers, and mobility service providers. […]

Transforming Automotive Experiences with Salesforce Automotive Cloud

📘 Post 1: Introduction to Salesforce Automotive Cloud Title: Driving Digital Transformation in Auto Industry with Salesforce Automotive Cloud Summary: Explore the key components of Salesforce Automotive Cloud, why it was built, and how it addresses the industry’s need for a connected customer, dealer, and vehicle lifecycle. Topics Covered: Overview of Automotive Cloud Industry pain […]

Delivering Service Excellence with Salesforce Service Cloud and Field Service

In today’s on-demand world, customers expect fast, efficient, and personalized support—whether they’re interacting online or at their doorstep. Salesforce offers the perfect combination through Service Cloud and Field Service—a unified platform that empowers businesses to deliver seamless service experiences both remotely and in the field.   💡 What is Salesforce Service Cloud? Salesforce Service Cloud […]

Revolutionizing Customer Service with Salesforce Service Cloud and Service CPQ

In today’s experience-driven economy, customer service is not just about resolving issues—it’s about delivering fast, personalized, and seamless experiences across every channel. Salesforce’s Service Cloud leads this transformation, and when combined with Service CPQ, it turns service operations into strategic revenue engines.   🔍 What is Service Cloud? Salesforce Service Cloud is a customer service […]

SFCC / SFRA Series – Part 6: SFRA vs. Headless Commerce: Which is Right for You?

In the evolving landscape of eCommerce, choosing the right architecture is critical for delivering exceptional customer experiences and achieving scalability. Salesforce Commerce Cloud offers two powerful options: the Storefront Reference Architecture (SFRA) and Headless Commerce. Each approach has its unique benefits, and selecting the best fit depends on your business goals, technical resources, and growth […]

SFCC / SFRA Series – Part 5: Integrating SFCC with Third-Party Tools

Salesforce Commerce Cloud (SFCC) offers robust capabilities for managing eCommerce operations, but its true power lies in its ability to seamlessly integrate with third-party tools. From payment gateways to CRM systems and marketing automation platforms, integrations extend SFCC’s functionality, streamlining workflows and improving customer experiences.   At Perigeon, a Salesforce Consulting Partner, we specialize in […]

SFCC / SFRA Series – Part 4: Optimizing SFRA for Performance and SEO

Building an eCommerce storefront using Salesforce Commerce Cloud’s Storefront Reference Architecture (SFRA) is only the beginning. To ensure success, optimizing your storefront for performance and search engine visibility is critical. A fast, user-friendly, and SEO-compliant store attracts more visitors, keeps them engaged, and converts them into loyal customers.   At Perigeon, a Salesforce Consulting Partner, […]