Sales : +1 415 689 9032
Sales : sales@perigeon.com
HR : careers@perigeon.com
Empower your agents with the latest in generative AI and automation to swiftly resolve customer issues, enhancing satisfaction and loyalty.
Go above and beyond customer expectations by providing outstanding service across every communication channel.
Identify coaching opportunities and improve support quality across various interactions and knowledge management.
Drive efficiency by automating manual processes and leveraging prebuilt flows.
Plan staffing levels effectively based on forecasted case volumes and conversation rates.
Quickly set up voice channels for seamless customer support.
Enhance digital engagement by offering service on preferred digital channels.
Effectively communicate in multiple languages with real-time translation capabilities.
Route cases based on customer sentiment and needs to ensure tailored support.
Seamlessly manage customer requests across all channels.
Verify customer identities swiftly and securely using biometric recognition.
Deliver personalized responses with AI-driven sentiment analysis.
Gain insights into customer journeys to personalize offers and recommendations effectively.
Microsoft Dynamics 365 Customer Service provides businesses with a robust platform to deliver exceptional customer support experiences. With its comprehensive suite of features, businesses can:
Seamlessly engage with customers across multiple channels, including phone, email, chat, and social media, ensuring consistent and personalized interactions.
Dynamics 365 Customer Service offers features such as Copilot for diagnosing and resolving issues swiftly, real-time insights including sentiment analysis and AI-recommended knowledge articles, AI-based routing for increased first-call resolution rates, and live collaboration in Microsoft Teams to foster agent collaboration.
Dynamics 365 Customer Service empowers customers with self-service options through AI-powered chatbots for real-time query resolution, conversational IVR for efficient interactions, automation of routine tasks and transactions to boost productivity, and personalized community portals for knowledge sharing and engagement.
Yes, Dynamics 365 Customer Service streamlines service operations by providing supervisor insights through omnichannel dashboards and AI-driven analytics, identifying coaching opportunities to improve support quality, automating manual processes with prebuilt flows, and planning staffing levels effectively based on forecasted case volumes.
Dynamics 365 Customer Service provides supervisor insights through omnichannel dashboards and AI-driven analytics, enabling identification of coaching opportunities and support quality improvement across various interactions and knowledge management.
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