CRM Isn’t Dead—It’s Becoming CXM with AI at the Core
How AI is transforming traditional CRM systems into intelligent, experience-first platforms that drive deeper customer engagement For over two decades, Customer Relationship Management (CRM) systems have helped organizations track sales, manage leads, and organize customer data. But today’s buyers expect more—personalized experiences, faster service, and smarter interactions. This shift is prompting a bold new question: […]
Architecture of Agentforce and Blockchain in Salesforce
Salesforce, a leading customer relationship management (CRM) platform, is continuously evolving to integrate cutting-edge technologies like Agentforce and Blockchain. These technologies enhance Salesforce’s capabilities in automation, data security, and business intelligence, leading to better customer experiences and operational efficiencies. In this blog post, we will explore the architecture of Agentforce and Blockchain within Salesforce […]
